REFUND & RETURN POLICY

REFUND & RETURN POLICY

Last Updated: August 5, 2026

Thank you for shopping with BROOKSSKIN. We take pride in creating and packaging every order with care and want you to feel confident when shopping with us.

Because BROOKSSKIN body oils are personal-use cosmetic products, all sales are final unless an item arrives damaged, defective, or incorrect.

Please review the policy below before placing your order.

FINAL SALE

For health, hygiene, and product-integrity reasons, we do not accept returns or exchanges on body oils once an order has been shipped.

We are unable to provide returns, exchanges, or refunds for:

  • Change of mind
  • Scent preference
  • Products that have been opened or used
  • Ordering the wrong scent
  • Personal fragrance expectations
  • Allergic reactions or sensitivities
  • Products purchased during sales or promotions unless they arrive damaged, defective, or incorrect

Fragrance is subjective, and individual scent preferences and experiences may vary.

Please review product descriptions, scent notes, and ingredients carefully before purchasing.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, leaking, broken, or otherwise defective, please contact BROOKSSKIN within 3 business days of delivery.

Please include:

  • Your order number
  • Your name and email address
  • A clear photograph of the damaged product
  • A photograph of the shipping packaging
  • A brief description of the issue

Once your claim is reviewed, we may offer a replacement, store credit, or refund depending on the circumstances and product availability.

Please do not discard the damaged item or packaging until your claim has been reviewed.

INCORRECT ITEMS

If you receive an item that is different from what you ordered, please contact us within 3 business days of delivery.

Include your order number and a photograph of the item you received.

Once verified, BROOKSSKIN will work with you to correct the order.

MISSING ITEMS

If an item is missing from your package, please contact us within 3 business days of delivery with your order number and details regarding the missing item.

We will review the order and fulfillment information and determine the appropriate resolution.

LOST OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery delays may occur due to circumstances outside of BROOKSSKIN's control.

If your tracking information shows that your package is delayed or has stopped moving, please contact the applicable carrier first for additional information.

You may also contact BROOKSSKIN, and we will assist where reasonably possible.

Lost-package claims will be reviewed individually based on tracking information and carrier documentation.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your property, mailbox, front desk, parcel locker, or other delivery areas.
  2. Asking household members or neighbors whether they accepted the package.
  3. Allowing up to 24 hours, as carriers occasionally mark packages delivered shortly before physical delivery.
  4. Contacting the shipping carrier regarding the delivery location.

If the package still cannot be located, please contact BROOKSSKIN so we can review the situation with you.

A package being marked “delivered” does not automatically guarantee eligibility for a refund or replacement. Each claim will be reviewed individually.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If a package is returned to BROOKSSKIN because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be resent.

Original shipping charges are non-refundable unless the shipping issue resulted from an error by BROOKSSKIN.

ORDER CANCELLATIONS

If you need to request an order cancellation, please contact us as soon as possible after placing your order.

We cannot guarantee cancellation once an order has begun processing, has been fulfilled, or has shipped.

If cancellation is approved before fulfillment, any applicable refund will be issued to the original payment method.

REFUNDS

When a refund is approved, it will be issued to the original form of payment.

Please allow your bank, credit-card provider, or payment service additional time to process and post the refund after BROOKSSKIN issues it.

Processing times vary by financial institution.

Shipping charges are generally non-refundable unless the refund results from an error by BROOKSSKIN.

ALLERGIES & SKIN SENSITIVITIES

Customers are responsible for reviewing the ingredient list before purchasing and using BROOKSSKIN products.

If you have sensitive skin, known allergies, or sensitivities to fragrance or cosmetic ingredients, consider performing a small patch test before broader use.

Discontinue use if irritation occurs.

An individual reaction or sensitivity does not automatically qualify an order for a refund.

HOW TO CONTACT US

For questions regarding damaged, incorrect, missing, or qualifying orders, please contact BROOKSSKIN through the Contact page at:

www.brooksskin.us

Please include your order number whenever contacting us about an order.