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FAQ

Do you ship internationally?

We ship to most countries worldwide. All international packages are shipped via USPS, FedEx, DHL or UPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Brooks Beauty Studio.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS, FedEx, DHL or UPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.


Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Countries we ship to Asia, Germany, Greece, Greenland, Grenada, Hungary, Iceland. India, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Jordan, Lebanon, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal , Qatar, Romania, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, Slovenia, Spain, St. Vincent, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Venezuela, British Virgin Islands

Can I only purchase products through the website?
Yes.

How long before I can receive my order?
The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

What carrier do you use?
Brooks Beauty Studio ships to most countries worldwide via USPS, FedEx, DHL or UPS for all domestic and international packages. 


Do you ship to P.O./APO/FPO?
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.

Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Brooks Beauty Studio reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service within 24 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?
Please log in to your account to check the status of your order.  If you do not have an account, please refer to your shipping confirmation email to track your order. 

I received incorrect item/s what should I do?
Please contact brooksbeautystudio@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Brooks Beauty Studio reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that product(s) arrive damaged, the customer must contact customer service within 24 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be
For domestic orders, package can only be considered lost if there has been no refunded.  Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

I put the wrong address on my order, please help!
Please be careful when entering your shipping address, Brooks Beauty Studio will not be responsible for orders sent to the incorrect delivery address provided by the customer.