PRIVACY POLICY

PRIVACY POLICY

Last Updated: August 5, 2026

BROOKSSKIN respects your privacy and is committed to protecting the personal information you share with us.

BROOKSSKIN is operated by V.I.P. Beauty Bar Inc. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.brooksskin.us, place an order, communicate with us, subscribe to email or SMS marketing, or otherwise interact with BROOKSSKIN.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with BROOKSSKIN, we may collect information including:

Contact information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and transaction information

  • Products purchased
  • Order history
  • Payment status
  • Shipping and delivery information
  • Discounts or promotional codes used

Payment information

Payments are processed through Shopify and/or authorized third-party payment processors.

BROOKSSKIN generally does not directly store complete credit-card numbers or other full payment-card credentials.

Account information

If customer accounts are available, we may collect information associated with your account, login activity, order history, and preferences.

Communications

We may retain information you provide when you contact us regarding:

  • Orders
  • Customer service
  • Returns or damaged items
  • Collaborations
  • Wholesale inquiries
  • Reviews
  • Other business inquiries

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Referring website
  • Website activity
  • Approximate location derived from IP address
  • Cookie and similar technology information

2. HOW WE USE YOUR INFORMATION

BROOKSSKIN may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Send order and shipping confirmations
  • Provide customer service
  • Manage returns, damaged-order claims, or other order issues
  • Maintain customer accounts
  • Improve our website and customer experience
  • Analyze website performance
  • Prevent fraud and unauthorized transactions
  • Maintain website security
  • Communicate regarding products, launches, promotions, or events when you have opted in
  • Provide personalized advertising where permitted
  • Comply with legal, tax, accounting, or regulatory obligations

3. SHOPIFY AND SHOPIFY NETWORK INTELLIGENCE

Our online store is powered by Shopify. Shopify provides the e-commerce technology and related services that allow BROOKSSKIN to operate our online store, process orders, provide checkout and payment functionality, and support certain customer experiences.

We have enabled Shopify Network Intelligence, which allows Shopify to securely use certain customer information from interactions with BROOKSSKIN together with information from interactions with Shopify and other Shopify merchants to provide enhanced services. These services may include improved fraud protection, personalization, analytics, store performance, advertising, and other features designed to improve the shopping experience and support merchants.

Depending on how you interact with BROOKSSKIN and Shopify, Shopify may process information such as your device information, browsing activity, shopping activity, purchases, contact information, and privacy preferences.

Where required, customers may manage applicable cookie preferences through our cookie banner and may opt out of certain data sharing or targeted advertising through the data-sharing opt-out controls available on our website.

For additional information about how Shopify processes consumer information and the privacy rights available through Shopify, please review the Shopify Consumer Privacy Policy. Shopify Consumer Privacy Policy

4. PAYMENT PROCESSING

Payment information may be processed by Shopify Payments and/or other authorized payment providers available through checkout.

These providers may collect and process information necessary to authorize and complete your transaction.

We do not sell or rent your complete payment-card information.

5. EMAIL MARKETING

If you voluntarily subscribe to BROOKSSKIN email marketing, we may send you communications regarding:

  • New scents
  • Product launches
  • Restocks
  • Special offers
  • Events
  • Limited releases
  • Brand updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Unsubscribing from promotional emails will not prevent us from sending necessary transactional communications regarding your orders or account.

6. SMS / TEXT MESSAGE MARKETING

BROOKSSKIN may use a third-party platform such as Klaviyo to provide SMS/text-message marketing.

If you voluntarily opt in, you may receive recurring automated promotional text messages from BROOKSSKIN.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP.

Where supported, reply HELP for assistance.

We may continue to send non-marketing messages when necessary to provide information regarding an order, transaction, or customer-service request.

7. COOKIES AND SIMILAR TECHNOLOGIES

BROOKSSKIN and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning properly
  • Remember customer preferences
  • Maintain shopping-cart information
  • Understand how visitors use the website
  • Measure website traffic
  • Improve website performance
  • Measure marketing effectiveness
  • Personalize content or advertising where permitted

You may be able to manage cookies through your browser settings or through available privacy controls on our website.

Disabling certain cookies may affect website functionality.

8. ANALYTICS AND ADVERTISING

Where enabled, BROOKSSKIN may use analytics and advertising services such as Shopify analytics, Google services, Meta/Facebook technologies, TikTok technologies, or similar platforms.

These technologies may help us understand:

  • Website visits
  • Product-page activity
  • Advertising performance
  • Purchases
  • Customer interactions
  • Marketing effectiveness

Some providers may use cookies, pixels, or similar technologies to collect information across websites or services.

Your ability to limit certain advertising-related uses may depend on your location, browser settings, device settings, and available website privacy controls.

9. WHEN WE SHARE PERSONAL INFORMATION

We may share personal information with service providers when necessary to operate BROOKSSKIN.

These providers may include:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Email and SMS providers
  • Website hosting and technology providers
  • Analytics providers
  • Advertising platforms
  • Customer-service tools
  • Professional advisers such as accountants, attorneys, or consultants

We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, property, or security of BROOKSSKIN, our customers, or others.

10. SALE OF PERSONAL INFORMATION

BROOKSSKIN does not sell customer information for money.

Certain privacy laws may define some forms of targeted advertising or sharing information with advertising partners as a “sale,” “sharing,” or similar activity even when no money changes hands.

Where applicable, customers may have rights to limit those activities through available privacy settings or requests.

11. SHIPPING PROVIDERS

When you place an order, information such as your name, shipping address, email address, phone number, and order details may be shared with shipping carriers or fulfillment providers as necessary to deliver your order.

Those providers may process information according to their own privacy practices.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing orders
  • Providing customer service
  • Maintaining business and accounting records
  • Preventing fraud
  • Resolving disputes
  • Complying with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

13. DATA SECURITY

BROOKSSKIN uses reasonable administrative, technical, and organizational measures designed to protect customer information.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect account credentials and personal information.

14. YOUR PRIVACY RIGHTS

Depending on where you live, applicable law may give you certain privacy rights.

These may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information regarding how your personal information is used
  • Opt out of certain marketing communications
  • Limit certain uses or disclosures where legally applicable
  • Appeal certain privacy-request decisions where applicable

Some rights may be subject to legal exceptions.

We may need to verify your identity before fulfilling certain requests.

15. MARKETING PREFERENCES

You may opt out of promotional communications at any time.

For email:
Use the unsubscribe link included in marketing emails.

For SMS:
Reply STOP to promotional text messages.

Please understand that opting out of marketing communications does not prevent us from contacting you regarding active orders, shipping, customer-service matters, or other transactional communications.

16. CHILDREN'S PRIVACY

BROOKSSKIN's website and products are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.

17. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social-media platforms, payment providers, or other external services.

BROOKSSKIN is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage customers to review the privacy policies of those providers.

18. INTERNATIONAL USERS

If you access BROOKSSKIN from outside the United States, your information may be transferred to or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws may differ from those in your country of residence.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

  • Our business
  • Website functionality
  • Service providers
  • Legal requirements
  • Privacy practices

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

20. CONTACT US

For questions about this Privacy Policy or to submit a privacy-related request, please contact BROOKSSKIN through the Contact page at:

www.brooksskin.us

Please indicate that your message concerns a privacy request so it can be handled appropriately.