FAQ

Frequently Asked Questions

ABOUT BROOKSSKIN

What is BROOKSSKIN?

BROOKSSKIN creates scented body oils designed to bring together scent, skin, and mood.

Our lightweight body oils moisturize and soften the skin while leaving behind a beautiful fragrance, turning your everyday body-care routine into a scent experience.

Are BROOKSSKIN body oils perfumes?

No. BROOKSSKIN products are scented cosmetic body oils, not perfumes or colognes.

They are designed to moisturize the skin while adding fragrance, making them beautiful on their own or layered with your favorite perfume.

What ingredients are in BROOKSSKIN body oils?

Our body oils are made with a moisturizing blend of:

Grapeseed Oil • Avocado Oil • Sunflower Oil • Vitamin E • Fragrance

Individual product pages include the complete ingredient information for each oil. Your current products use this core oil blend across the collection.

What size are the body oils?

Our current full-size body oils are 3.4 fl oz unless otherwise stated on the product page.

Travel-size oils, when available, are 1 fl oz.

SCENT & APPLICATION

How do I use my body oil?

For the best experience, apply BROOKSSKIN to clean, slightly damp skin, especially after a shower or bath.

Massage the oil gently into your skin until absorbed.

You can also apply throughout the day whenever your skin needs additional moisture or you want to refresh your scent.

Will the body oil feel greasy?

BROOKSSKIN body oils are formulated to feel lightweight and absorb into the skin while leaving it moisturized and glowing.

A little goes a long way. Start with a small amount and add more as needed.

How long does the scent last?

Fragrance longevity varies from person to person depending on factors such as body chemistry, application amount, weather, skin moisture, and the individual scent.

For an enhanced fragrance experience, apply the oil to moisturized skin and layer it with a complementary perfume if desired.

Can I layer BROOKSSKIN with perfume?

Absolutely.

BROOKSSKIN can be worn alone or used as the scented base of your fragrance routine.

Try layering scents with similar notes or experiment with contrasting notes to create something personal to you.

Where should I apply body oil?

You can apply BROOKSSKIN anywhere on the body where you'd normally moisturize, including your:

Arms • Legs • Shoulders • Décolletage • Hands

Avoid the eyes, face, intimate areas, broken skin, and other sensitive areas.

Can I use BROOKSSKIN every day?

Yes. BROOKSSKIN body oils are designed for everyday cosmetic use.

Use after bathing or whenever you want extra moisture, glow, and fragrance.

How do I choose the right scent?

Start with the types of fragrance you already enjoy.

If you love sweet and gourmand, explore notes such as caramel, brown sugar, vanilla, coconut cream, marshmallow, or cotton candy.

If you prefer fresh and clean, look for notes such as white tea, sea salt, sage, bergamot, or airy aquatic notes.

If you enjoy floral, look for neroli, geranium, rose, or orange blossom.

If you prefer something warm, rich, or sensual, explore notes such as rum, saffron, sweet tobacco, sandalwood, or vanilla.

Each product page includes scent notes and descriptions to help you find your mood.

Can men wear BROOKSSKIN?

Of course. Fragrance is personal.

Choose whichever scent profile feels good to you.

What if I have sensitive skin or allergies?

Please review the complete ingredient list before using any product.

If you have sensitive skin or known allergies, we recommend performing a small patch test before applying the product more broadly.

Discontinue use if irritation occurs.

ORDERS

Where can I purchase BROOKSSKIN?

You can shop directly through our official website at www.brooksskin.us.

BROOKSSKIN may also occasionally be available through select events, pop-ups, collaborations, or authorized retail partners.

Can I change or cancel my order after placing it?

We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipping.

Please double-check your scent selection, quantities, and shipping information before completing checkout.

What if I entered the wrong shipping address?

Contact BROOKSSKIN as soon as you notice the mistake.

We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

SHIPPING

How long does order processing take?

Orders require 3 business days for processing before shipment.

Business days do not include weekends or holidays. This matches the shipping information currently shown on BROOKSSKIN product pages.

How long does shipping take?

After the 3-business-day processing period:

Standard Shipping: approximately 5–7 business days

Expedited Shipping: approximately 2–3 business days

Delivery times are carrier estimates and may be affected by weather, holidays, shipping backlogs, or other circumstances outside of our control.

How do I track my order?

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow the carrier time to update the tracking information after your shipping label is created.

Do you ship on weekends or holidays?

Orders are not processed or shipped on weekends or recognized holidays.

Processing resumes on the next business day.

Do you ship internationally?

BROOKSSKIN may ship to select international destinations where shipping options are available at checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

International delivery times can vary due to customs and carrier processing.

Do you ship to P.O. boxes, APO, or FPO addresses?

Where supported by the available shipping carrier, yes.

Available shipping methods and delivery times may vary depending on the destination.

RETURNS & ORDER ISSUES

Can I return or exchange my body oil?

Because BROOKSSKIN body oils are personal-use cosmetic products, all sales are final once shipped.

We do not accept returns or exchanges because of scent preference, change of mind, or products that have been opened or used.

However, if your order arrives damaged, defective, incorrect, or missing an item, please contact us so we can review the issue.

What should I do if my bottle arrives broken or damaged?

Please do not use a bottle that arrives cracked, chipped, broken, leaking, or otherwise damaged.

Contact BROOKSSKIN within 3 business days of delivery and provide:

Your order number
Clear photos of the damaged product
Photos of the shipping packaging
A brief description of what happened

Once reviewed, we may provide a replacement, refund, or store credit depending on the circumstances and product availability.

What if I received the wrong item?

We'll review the order and work with you to correct it.

What if an item is missing from my package?

Contact BROOKSSKIN within 3 business days of delivery with your order number and information about the missing item.

We'll review your order and fulfillment information and determine the appropriate resolution.

My tracking says delivered, but I don't have my package. What should I do?

First check your:

Mailbox • Porch/property • Parcel locker • Front desk • Household members • Neighbors

Carriers can occasionally mark a package delivered shortly before it physically arrives, so we also recommend allowing up to 24 hours.

If you still cannot locate your order, contact the shipping carrier and then reach out to BROOKSSKIN if additional assistance is needed.

STILL HAVE A QUESTION?

We're happy to help.

Please visit our Contact page and send us a message. If your question concerns an existing order, include your order number so we can assist you more quickly.