Panier

Privacy Policy

Your privacy is important to Brooks Skin and we are committed to protecting your personal information.

This Privacy Policy (“Policy”) relates to our use of your personal information when you:

  • Use our website, microsites or mobile applications and provide us with your personal information, for example by signing up for our newsletters, sms marketing, or leaving a review;
  • Register for our rewards program;
  • Purchase products directly from our website;
  • Interact with us through social media, adverts or content on third party websites;
  • Interact with us in person by attending a Brooks Skin event; and/or
  • Otherwise engage with us, for example by contacting our friendly customer service team (collectively the “Services”).

This Policy explains who we are; what personal information we collect about you; how we use it (including who we share that personal information with) and your rights and choices regarding your personal information.

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. By providing your phone number for SMS marketing, you agree to receiving messages about 

Promotional offers
Product updates
Abandoned cart reminders
Order updates
Exclusive deals and discounts


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, completing a transaction and opting into SMS notifications during checkout, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at brooksskin@outlook.com. You can opt out of SMS marketing at any time by replying “STOP” to any SMS message. You will be immediately unsubscribed from our SMS list and will no longer receive marketing messages.


SECTION 3 - ABANDONED CART REMINDERS 

If you leave items in your shopping cart without completing a purchase, we may send you an email or SMS reminder to encourage you to complete your transaction. To track abandoned carts, we use:
Cookies: We use cookies to track the products you add to your cart, even if you leave the site before completing the checkout process. These cookies help us identify abandoned carts.
Website Plugins: We use plugins on our website to detect when a cart has been abandoned. These plugins allow us to track cart abandonment, trigger SMS reminders, and improve your shopping experience.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We may share your phone number and SMS-related data with trusted third-party service providers, including:
Klaviyo: We use Klaviyo for managing SMS campaigns and sending personalized messages. Your phone number and other relevant data are processed and stored by Klaviyo to facilitate SMS marketing.
SMS Providers: We use SMS service providers to send messages to your phone number. These providers help ensure that messages are delivered to you in a timely manner.

These third-party providers are required to adhere to strict privacy and security practices. They are not allowed to use your phone number for any purpose other than providing the SMS service on our behalf.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We may also share your information if required by law or in the event of a business transfer, such as a merger or acquisition.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We may collect and use location-based information to enhance our services and marketing efforts. This can include:

Location Tracking: If you enable location tracking on your device, we may use this information to send you targeted offers or promotions based on your geographical location.
Location-Based Services: We may send SMS messages with localized offers, promotions, or updates based on your location.

Please note that location tracking is only used if you have granted permission to do so on your device. You can turn off location services at any time by adjusting the settings on your device.

We employ reasonable security measures to protect your personal information, including your phone number. We work with secure, reputable third-party services to handle and store your data.

We will not send you SMS messages too frequently. We aim to send relevant, valuable messages that enhance your shopping experience.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 -  YOUR RIGHTS

You have the right to:
Access: Request a copy of the phone number and information we have collected from you.
Update or Correct: Request to update or correct any information we have about you.
Delete: Request to delete your phone number from our database and stop receiving SMS marketing messages.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.